Profile

Since established in 2004, the company (Shenzhen Resta Accounting service Co.Ltd.) have become one of the most featuring companies specialized in accounting services in Shenzhen after operation for several years. Now it is a professional Accounting office with registered number of approval by Shenzhen Municipal Bureau of Finance (Accounting Bookkeeping License No.10138) Market Supervision Administration (Registered No.440301102757568).

Currently, corporate development is diverse. It has established branches(Independent legal entity)  in Shanghai and Hong Kong, and it also plans to establish permanent professional accounting office in various major cities in China in future to satisfy growing client demands and business trans-regional service demands.

Shenzhen: Shenzhen Resta Accounting Service Co., Ltd.;

Shanghai: Shanghai XC CPAs, Shanghai Golden Abacus Accounting Service Co., Ltd.;

Hong Kong SAR: Carrie Registrations (HK) Co., Limited

                                                                      Southern International Plaza

                                                                            Our advantages

I. Elite team

Expert team: Professional accountants and legal experts with extensive experience in their respective fields;

Management team: Chiefs of various functional departments with years of experience, adept professional skills and communication competence;

Operation staff: All accounting staff have received professional trainings and possess years of experience in business accounting and tax declaration. Customer service staff have rich experiences in industry and commerce, taxation, banking, and services related to foreign affairs etc. and are familiar with procedure in governmental departments and administrative bodies e.g. industry and commerce, taxation administrative departments and banks etc.

Staff with good command of foreign languages: Professional multilingual accountant elites  with perfect and abundant operational experiences, excellent communication competence to render considerate services to demanding clients.

II. Excellent management

(1) business process and institutionalized management
Every operation is standardized and measurable, all operation staff follow standard work flow during operation to ensure every single process is measurable and under control, combining filing system to keep records for all service, process management during operation in form, record or electronic media, make real-time track, communication and traceable management of client information;

    Documentation management system follows ISO9001 quality management system. There is a complete documentation management system, a standard file control program, correction and precaution program and internal auditing program etc. in our company, and standard operation guide documents, business guides, forms and complete records in all departments.

(2) document management  

File management: All client information and original bills as well as specialty certificates and vouchers generated during the process are categorized, put into filing boxes special for clients and kept by designated persons. Transfer, handing-over and collation of files strictly abide by management regulations to ensure effective control and reasonable processing of formulation, changes, cancellation, transferring and classification.

Security and confidentiality: To ensure security and confidentiality of client files, our company has installed monitoring units (CCTV) in key management areas, key management and operating agencies and client file location of our company are established in real estates with standard management and excellent monitoring system to effectively ensure completeness, independence and security of client information.

Recording and transferring: Each hand-over of client files and objects is recorded in details to ensure traceability of file transferring.

File control management: Management and standardization of file control system strictly abide by ISO9001 quality management system. Our company has worked out several work management programs, relevant files and flow process forms, standardized account data transferring program and acceptance formalities to ensure effective control of accountant data and work documents.

CRM (Customer Relationship Management) system: CRM system and KM (Knowledge Management) system are developed and established together by our company and professional software developers and have made daily management simple and effective, have greatly reduced artificial omission and error probability, maintained high-standard services, realized real-time sharing and control of management experiences and knowledge system through KM system to offer better services to clients.

III. Being highly experienced   

    We’ve abundant communication and experiences with governmental agencies and relevant agencies such as  Market Supervision Administration, taxation departments, foreign affairs office, public security departments, legal, financial departments etc., and are familiar with transaction flows and rules of these departments and agencies, able to actually solve practical troubles for our clients, and our extensive service items can offer perfect solutions and professional guidance for foreign and domestic clients who are lack of understanding and practical experience of local policies and regulations.

IV. Professional foreign language services   

Shenzhen Resta ProfessionalTranslation Service Agency under our company (registered No. 440304602215369) handles with services including translation, interpretation, dubbing, data entry, multimedia audio-recording translation, post-production in tens of languages e.g. English, Japanese, Korean, French, German, Italian, Spanish, Russian, Poland, Turkish, Farsi, Vietnamese, Arabic, Cambodian, Portuguese, Finnish, Czech, Serbian, Danish, Romanian, Malay, Mongolian, Indonesian, Thai, Greek, Swedish, Indian, Dutch, Lao, Urdu, Kazakh etc., transfer language elites of various specialties for clients in Shenzhen, Hong Kong and Macao, offer direct compile or translation of abundant professional financial, commercial and technical documents every year as required by clients, satisfies customer management and relevant business requirements to make our company one of the best local professional service companies offering professional accounting services concerning foreign affairs and corporate business services.

V. Our customers    

Up to now, besides Hong Kong and Mainland China (periphery regions such as Shanghai, Shenzhen), we have established quite effective cooperative relationship with enterprises and individual clients in various countries and districts and have offered excellent services for their investment and development China. The clients to whom we have offered services are all over the world including the U.S., Canada (North America); Germany, Holland, Belgium, France, U.K., Bulgaria (Europe); Brazil, Paraguay (South America) United Arab Emirates, Iran, Lebanon (Middle East), Japan, Korea, Hong Kong, Taiwan, India, Philippines, Malaysia, Indonesia (Far East, South Asia, Southeast Asia).

VI. Excellent Service  

Customer Service Department: Our company has established an independent Customer Service Department consists of staff with professional accounting skills, business skills and foreign language communication skills. Our company will arrange an independent customer service personnel to offer special service to each client as required to strive for an immediate adequate solution to all questions and problems put forward by the client, excellent and timely services to clients and meanwhile ensure professionalism and continuation of client services. Based on high-efficiency application of CRM system, customer service staff can offer precise and traceable management services to clients with each service flow recorded and ensure effective and timely reply and solution to all client demands, which play a significant role in updating and managing client information, understanding of client demands, enhancing service level and quality.

Customized service: According to customized service demands of different levels by clients, we can work out reasonable financial management plan, establish excellent financial system for our clients, call back our clients on a regular basis as required, thoroughly understand clients’ specific operational conditions and demands and feed back them to specific operational departments to offer feasible and rational suggestions and complete solutions. For instance, we can offer professional financial recommendations to clients with such demands to meet their financial management demands in different stages and levels.

Multilingual Accounting  services: Provided by our professional accounting service staff with foreign language skills who can better meet client demands in special service fields.

Information platform: We’ve kept real-time tracking of updated information and consultation of commerce and industry, taxation departments and departments concerning foreign affairs, and use various management platform and technologies to increase client experience and actual considerate services according to different demands and relevant conditions of clients. For instance, we offer issue announcements on home page of our corporate website. Like professional search engine, we can extrapolate increasingly redundant consultations and information flood, and card them into information required by our clients. Clients can obtain more direct and effective information communication by paying attention to our consultation issuance, and we can also offer one-to-one services to personalized demands by our clients, and use more efficient information tools to complete individualized information communication.

Customer satisfaction and consistent improvement: Corporate customer service department will keep improving customer satisfaction management activities, and follow up with satisfaction survey, feed back dissatisfaction in a prompt manner and improve service level.

    Our excellent team can provide our customers with high quality services, and complete the businesses commissioned by our customers with high quality and high efficiency. We have been adhering to the purpose of customer-oriented, profit by credit? We are confident that with your cooperation we can achieve the goal of mutual benefit and win-win situation, and growing together with you!

Business Hotline：135-0964-1647         Contact Person：Mr. Sean        E-mail：sean@szrsta.com

Business Hotline：134-2419-0765         Contact Person：Mr. Boe          E-mail：boe@szresta.com

Tel：+86-755-88864164（4 lines）       Fax：+86-755-83481646        Website：www.szresta.com

Address: Suite 0215~0217,2/F.,Block B, Southern International Plaza, No.3013, Yitian Road, Futian District, Shenzhen, P.R.C